Long Arm Repair & Service
At Cottage Quilting & Sewing Machine Destination, we believe that regular maintenance and upkeep will ensure years of uninterrupted quilting. Beautiful stitches are the result of many different functions all working perfectly together — and our expert technicians are here to keep your long arm running at its best.
We service long arm machines across the Okanagan Valley and throughout BC, including on-site visits and drop-off service at our Kelowna location.
Long Arm Maintenance Tips
- Oil regularly: Machines made of iron, steel, and aluminum require oil to keep running smoothly. Gammill machines should be oiled every 8–10 hours or after a full day's use. Oiling at the end of the day allows the oil to penetrate overnight so your machine is always ready to quilt.
- Change needles often: Replace your needle every 1–2 quilts to ensure the needle and hook work together for the best possible stitch. Some needles last longer, but regular changes are best practice.
- Schedule regular service: Recommended every 500 quilts or 5 years — whichever comes first. Regular servicing minimizes downtime and keeps your machine performing at its peak.
- Emergency service available: We carry most parts in stock and can have special parts ordered within 2–3 business days. Note: not every situation qualifies as an emergency.
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Keep a maintenance kit on hand: Stock these low-cost parts to minimize downtime:
- Extra bobbin case
- Red and black handle bar buttons
- Check spring assembly
- Cone springs
- Timing device
Service & Pricing
All rates are subject to change. KM rates apply for on-site visits. Ferry costs added where required. Parts and tax are additional on all services.
Regular Maintenance — $449 + parts + tax
A full review of your machine to identify areas of improvement, potential weakness, and anything needing immediate attention. Appointments typically take up to 3 hours; additional time may incur extra costs. Scheduled as part of our regular service and maintenance trips. + $0.73/km round trip + ferry if required.
Hourly Service — $140/hr + parts + tax
Usually reserved for specific work such as replacing individual parts. Scheduled as part of our regular maintenance road trips — not typically used for work needing immediate attention. + $0.73/km round trip + ferry if required.
Emergency Service — $190/hr + parts + tax
The fastest way to get your machine back up and running when it needs immediate attention. We will schedule an on-site call at our earliest availability to assess and complete service work so your business can continue as soon as possible. + $0.73/km round trip + ferry if required.
Drop-Off Service — $130/hr + parts + tax
Customers are welcome to drop their machine off at our Kelowna location. Machine head issues can be diagnosed and repaired in-shop.
Note: A one-time fuel surcharge may be applied to all trips in addition to the KM rate.
Book Your Long Arm Service
Ready to schedule a service appointment or have a question about your machine? Fill out the form below and we'll be in touch.