Shipping Policy

Free shipping within Canada on orders over $200*.  There may be some restrictions on the Free Freight in Canada - please read on.  All other orders that are for product that is not fabric, may be subject to freight charges and may be billed prior to shipping.  Machine purchases (most domestic machines qualify however, multi needle, industrial, and larger machines shipped outside Canada do NOT qualify for free freight), long arms etc do not qualify for free freight and will be billed after the purchase of your machine when your machine is ready for shipping, a payment request will be sent for freight before the machine is released.  You will be able to select your shipping company and the rate you prefer your shipping costs to be.   Please consider statutory holidays in your shipping times as these are considered non-shipping days by the postal service.   Your order will be shipped as quickly as possible.

At Cottage Quilting our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the shipping department for dispatch within 24 hours after the order is placed. The shipping department process the orders, which could take an additional 2–4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 2 and 14 days to arrive at their destination but can take longer from time to time.  International delivery usually takes about 5–30 business days.  You will be provided with a tracking number so you may follow your package.
  • Delayed shipments: As most businesses, we are some times experiencing longer than normal shipping times from our suppliers, or delayed shipments.  We try our best to keep an open line of communication with all purchasers about any delays.  Delayed shipments do not constitute for canceled orders, we will fill orders as quickly as possible and trust us when we say we are on our suppliers all the time for better shipment times.


Payment options

Online we are able to accept, Visa, Mastercard, Paypal. 

Return Policy
Our products may be returned for a store credit within 30 days of original purchase, provided the product is unopened and in "like-new" condition.   Any shipping on returns will be paid by the buyer unless a mistake by Cottage Quilting has occurred (we shipped the wrong product, we shipped you too many or not enough etc.), then Cottage Quilting will pay the freight.   The returned goods must include a copy of the original receipt, your email address, shipping address, and phone number.

Items that are not eligible for return are:

  • Cut fabric
  • Patterns
  • Books
  • Sewing Machine Feet
  • Embroidery Hoops
  • Custom designed kits (colors other than what we have selected)
  • Sewing Machines

Pre-Order Program

  • Pre-Order:  All pre-order items are shipped complete.  If you have an order with in-stock items, they will ship together with your pre-order items in one shipment, when the last remaining pre-orders arrive. If you wish to have your in-stock items shipped separately, you will be invoiced for your shipping of said items.   We really encourage you to place separate orders to ensure nothing is missed by mistake.
Inventory
We carry a large variety of product and do our best to ensure your inventory is up to date and accurate.   We do offer a selection of items that are not in stock at our store and may be required to order from our suppliers.  Only items that are available for purchase from our suppliers are available.  If you happen to choose a product that is not present in our building, we will correct this immediately and order it the same day to ensure there is not a lengthy delivery time.   This can create a delay of 2-3 weeks.