Free shipping within Canada on fabric orders over $200*. Machine purchases do not qualify for free freight and will be billed after the purchase of your machine when your machine is ready for shipping, a payment request will be sent for freight before the machine is released. You will be able to select your shipping company and the rate you prefer your shipping costs to be. Please consider statutory holidays in your shipping times as these are considered non-shipping days by the postal service. Your order will be shipped as quickly as possible.
At Cottage Quilting our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the shipping department for dispatch within 24 hours after the order is placed. The shipping department process the orders, which could take an additional 2–4 days.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 2 and 14 days to arrive at their destination but can take longer from time to time. International delivery usually takes about 5–30 business days. You will be provided with a tracking number so you may follow your package.
Online we are able to accept, Visa, Mastercard, Paypal.
Our products may be returned for a store credit within 30 days of original purchase, provided the product is unopened and in "like-new" condition. Any shipping on returns will be paid by the buyer unless a mistake by Cottage Quilting has occurred (we shipped the wrong product, we shipped you too many or not enough etc.), then Cottage Quilting will pay the freight. The returned goods must include a copy of the original receipt, your email address, shipping address, and phone number.
Items that are not eligible for return are:
- Cut fabric
- Sewing Machine Feet
- Embroidery Hoops
- Custom designed kits (colors other than what we have selected)
- Sewing Machines
We carry a large variety of product and do our best to ensure your inventory is up to date and accurate. We do offer a selection of items that are not in stock at our store and may be required to order from our suppliers. Only items that are available for purchase from our suppliers are available. If you happen to choose a product that is not present in our building, we will correct this immediately and order it the same day to ensure there is not a lengthy delivery time. This can create a delay of 2-3 weeks.