Store Policy

At Cottage Quilting, we value our customers and their privacy.  We are committed to protecting your personal information and providing a secure online and in store shopping experience.  We gather your personal information in several ways but ensure the safety of that content. 

Online Shopping
Thank you for choosing us to do your online shopping with us.   We do offer a secure payment option through PayPal , Shopify Pay or you can choose to pay online via credit card if you do not have a PayPal account. 

If you feel more comfortable placing your order offline, please call us toll free at 1-866-45QUILT (1-866-457-8458).   We are happy to process your order over the phone as well.

Payment options
Online we are able to accept, Visa, Mastercard, Paypal.  In store we accept Visa, Mastercard, Debit, Gift Certificates, and Cash.

Return Policy
Our products may be returned for a store credit within 30 days of original purchase, provided the product is unopened and in "like-new" condition.   Any shipping on returns will be paid by the buyer unless a mistake by Cottage Quilting has occurred (we shipped the wrong product, we shipped you too many or not enough etc.), then Cottage Quilting will pay the freight.   The returned goods must include a copy of the original receipt, your email address, shipping address, and phone number.

Items that are not eligible for return are:
  • Cut fabric
  • Patterns
  • Books
  • Sewing Machine Feet
  • Embroidery Hoops
  • Custom designed kits (colors other than what we have selected)
  • Sewing Machines

We carry a large variety of product and do our best to ensure your inventory is up to date and accurate.   We do offer a selection of items that are not in stock at our store and may be required to order from our suppliers.  Only items that are available for purchase from our suppliers are available.  If you happen to choose a product that is not present in our building, we will correct this immediately and order it the same day to ensure there is not a lengthy delivery time.   This can create a delay of 2-3 weeks.  

Purchases greater than $10,000
All purchases over $10,000 will be subject to a 2% credit card surcharge if you choose to pay via credit card.  We accept all forms of payments including certified cheque if you would prefer to pay this way.   We are happy to discuss your payment options and choices when you're shopping with Cottage Quilting.