Thank you for checking out our Frequently Asked Questions at Cottage Quilting.  We will continue to provide the best customer service we can by answering your questions as quickly and effiencently as possible.


Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Sometimes we will be required to send you a top up of freight request. The system is fairly accurate, but not always. Our system is designed that orders over $200 sometimes qualify for free freight, so it gets confused.

See our full shipping policies here.

We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Orders processed here will take 5-7 business days to arrive.

We pull orders as fast as we can, and ship out on Tuesdays and Fridays of every week. We will send you a copy of your tracking number once your order has been boxed up and is ready to go.

Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.


We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

You can read more about our Return Policy here.

We try our best to carry everything in store, but there will be some products that are very popular and we have to bring in from the various suppliers warehouses.

  • Not all items may be present in brick and mortar: While we try our best to hold as much inventory as we can, some items may not be present and in store for immediate shipping.  However all items are available for us to bring in from our suppliers/warehouse etc and are available for purchase.  If there is an issue with your order and we cannot supply your item, we will notify you. 

  •  If this is the case, this does not qualify you for a refund as we order daily from the warehouses, Please note that there are many supply issues, and delayed orders do not qualify for refunds.


You can contact us through our contact page! We will be happy to assist you.

Customer support

Phone: 250-860-1120

Toll Free: 1-866-45QUILT

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